- +233 205 065 144
- info@neuxelsolutions.com
- Achimota, Accra
Privacy Policy
Neuxel Solutions
Last updated:
1. Introduction
Neuxel Solutions provides software and digital solutions, including business management, point-of-sale (POS), enterprise resource planning (ERP), and messaging-related services. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or use our software and related services, including WhatsApp Business Platform/API integrations.
This policy covers website visitors, prospective and existing customers, business account users, and individuals whose information our customers provide through our services. When we handle personal information on behalf of a customer using our software, we process it to deliver the agreed services and follow that customer's authorized instructions. That customer's own privacy notice also applies to its relationship with you.
2. Information We Collect
Depending on how you interact with us and which services you use, we may collect:
- Contact and business information: names, business names, email addresses, telephone numbers, addresses, enquiries, and support correspondence.
- Account and service information: account details, user roles, subscription or order information, and information needed to provide, maintain, and support your services.
- Software and ERP information: customer, supplier, employee, sales, invoice, inventory, and other business records that customers choose to enter or make available to us through the services they use.
- Website and technical information: IP addresses, browser and device details, pages visited, usage information, and security or diagnostic logs. Cookies and similar technologies may support website functionality, analytics, and marketing features where enabled. You can manage cookies through your browser settings; disabling them may affect some features.
- WhatsApp integration information: connected business phone numbers, WhatsApp Business account identifiers, authorized integration credentials, message templates, recipient phone numbers, message content or attachments processed by the integration, timestamps, delivery or read statuses where available, and related technical records.
We receive information directly from you, from businesses using our services, and from connected platforms where needed to provide an authorized integration. Please provide only information necessary for the service or request.
3. How We Use Information
We use information to provide and operate our services; authenticate and manage accounts; configure and support software and ERP systems; process service enquiries and orders; enable requested integrations; deliver customer support; maintain service reliability; protect against fraud, unauthorized access, and misuse; and meet applicable legal and regulatory requirements.
Where applicable, processing is based on providing an agreed service, your consent, legitimate business needs such as service security and support, or legal obligations. Marketing communications should be sent only where permitted, and you may ask to stop receiving them.
4. WhatsApp Business/API Messaging
When a business connects or uses WhatsApp messaging through our services, we process the information necessary to enable that functionality. This may include sending and receiving authorized messages, managing approved message templates, recording delivery information, handling customer enquiries, and providing integration support. Depending on the customer's configuration, messages may relate to transactions, service updates, support, or permitted marketing.
Relevant messaging information is transmitted to or processed by Meta and WhatsApp to operate the WhatsApp Business Platform. We use integration data only as necessary to provide, maintain, secure, and support the requested messaging service and to meet applicable obligations.
Businesses using the integration are responsible for obtaining the permissions or consent required to contact recipients and for respecting messaging preferences. To stop messages from a business, contact that business, use any unsubscribe instructions it provides, or use WhatsApp's block or report controls. To stop messages from Neuxel Solutions, contact us using the details below.
5. Information Sharing
We do not sell personal information. We may share information with service providers and platforms when necessary to deliver requested services, including hosting, technical support, communications, payment, and integration providers. Access should be limited to what is needed for the relevant service.
For WhatsApp functionality, relevant information may be processed by Meta and WhatsApp under their applicable terms and privacy policies. We may also disclose information where required by law or where reasonably necessary to protect rights, prevent misuse, or respond to lawful requests. Information may be processed in countries where our providers operate, subject to applicable data protection requirements.
6. Data Security
We use reasonable administrative and technical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No internet-based system can guarantee absolute security. Customers should protect their passwords and integration credentials, limit access to authorized users, and notify us of suspected unauthorized access affecting our services.
7. Data Retention and Deletion
We retain information only for as long as reasonably necessary to provide our services, meet legitimate business needs, resolve disputes, and comply with legal obligations. Retention depends on the type of information, the service provided, customer instructions, and applicable requirements; there is no single retention period for all records.
To request access, correction, or deletion of eligible personal information, email info@neuxelsolutions.com with the subject “Privacy / Data Deletion Request”. Include your name, the relevant account or business, and a description of the information or service concerned. For a WhatsApp integration request, include the relevant business or recipient phone number so we can identify the records. Do not send passwords, access tokens, or unnecessary sensitive information.
We may need to verify your identity and authority before acting on a request. If the information belongs to a business using our software, contact that business first; we will assist with requests concerning records we process on its behalf as appropriate. Some records may need to be retained for legal, security, or other legitimate reasons. Backup copies may remain until their normal retention cycle ends. Disconnecting an integration does not by itself delete information already held by a customer, Meta, WhatsApp, or another independent provider.
8. Third-Party Services
Our website and services may use or link to third-party platforms, including hosting, analytics, payment, and messaging services. Their handling of information is also governed by their own terms and privacy notices. For more information about Meta and WhatsApp, see the Meta Privacy Policy and WhatsApp Privacy Policy.
9. Customer Responsibilities
Businesses using our software, ERP, or messaging services are responsible for the information they collect and provide, maintaining appropriate privacy notices, ensuring an appropriate lawful basis or consent, and complying with applicable privacy and messaging requirements. They must keep information accurate, manage user access, protect credentials, and honor requests to stop communications or exercise privacy rights.
Customers must use WhatsApp integrations in accordance with the applicable WhatsApp Business Messaging Policy and platform terms. They should not upload or send information they are not authorized to process.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our services or applicable requirements. The latest version will be published at this URL with an updated date. Where required, we will provide additional notice of material changes.
11. Contact Us
For questions about this policy or a privacy-related request, contact:
Neuxel Solutions
Email: info@neuxelsolutions.com
Phone: +233 205 065 144
Location: Achimota, Accra, Ghana
Website: Contact Neuxel Solutions